RESPONSIBLE GAMBLING POLICY

Effective from: 01.01.2026
Last updated: 01.01.2026

1. INTRODUCTION

At Lucky.fun, we are committed to providing a safe, fair, and enjoyable gaming environment. Responsible gambling is at the core of our operations, ensuring that your experience remains entertaining, transparent, and free from harm.

We recognize that gambling should always be a form of recreation—not a means to make money or escape personal difficulties. This policy outlines our approach to promoting responsible gambling, preventing underage play, and offering tools and resources to help players stay in control.

2. PURPOSE

Lucky is dedicated to preventing gambling-related harm and upholding the highest standards of player protection. This policy complies with the Anjouan Gaming Authority requirements and aligns with international best practices.

Our objectives are to:

• Promote responsible participation in gambling.
• Prevent underage and vulnerable individuals from gambling.
• Provide tools and resources to manage play and spending.
• Support those who may be at risk of developing harmful gambling behavior.

3. Limits and Controls

Lucky Casino is committed to promoting responsible gambling and providing tools to help players manage their activity. While some controls are available directly within your Player Account, others may require assistance from our Support Team. Players are encouraged to use these measures proactively and to gamble within their means.

3.1 Player Responsibility

Gambling should be viewed as entertainment, not a source of income. You are responsible for monitoring your gambling activity, including time spent, wagers placed, and funds used. If you feel that gambling is becoming difficult to control, we strongly encourage you to use the available tools below or contact our Support Team for assistance.

3.2 Loss Limits

Lucky Casino does not currently offer automated loss-limit controls within the Website.

If you wish to restrict your losses over a specific period, you may contact our Support Team at [email protected], who can assist by applying appropriate account-level restrictions where feasible.

Players are encouraged to track their own spending carefully and to seek support if losses begin to exceed what they can afford.

3.3 Wager Limits

Lucky Casino does not currently provide automated wager-limit settings that can be adjusted by players directly.

If you wish to discuss wagering restrictions or require assistance managing betting activity, please contact our Support Team. Requests are reviewed on a case-by-case basis and may be subject to verification and operational limitations.

3.4 Reality Checks

Lucky Casino does not currently provide automated reality-check notifications (such as pop-up reminders of time or spend).

Players are encouraged to take regular breaks, monitor session length, and remain aware of time spent gambling. If you would like guidance or support in managing session time, our Support Team is available to assist.

3.5 Take a Break (Cooling-Off Period)

Lucky Casino offers a "Take a Break" feature designed to help players step away from gambling for a defined period.

When enabled:

• You will be unable to place wagers or participate in Games
• You will still be able to withdraw funds and access customer support
• The restriction cannot be reversed or shortened once activated

Available break periods:

• 6 hours
• 24 hours
• 7 days
• 30 days

Once the selected period expires, normal account access will automatically resume.

3.6 Self-Exclusion

Lucky Casino does not currently provide an automated self-exclusion tool within the Website.

Players who wish to self-exclude from gambling activity for a longer or indefinite period must contact [email protected]. Upon request, Lucky can apply account-level restrictions to prevent access to gambling services.

Self-exclusion requests, once confirmed, cannot be reversed during the exclusion period.

3.7 Support & Assistance

If you are experiencing difficulties controlling your gambling, or if you require assistance with any limits or restrictions, please contact our Support Team. We are committed to handling such requests confidentially and responsibly.

We also recommend seeking independent professional support from responsible gambling organisations where appropriate.

Lucky Casino reserves the right to impose restrictions, limits, or account closures at its discretion where responsible gambling concerns are identified.

4. SUPPORTING INFORMED DECISIONS

We provide educational resources and access to professional support networks to promote healthy gambling behavior. Gambling should always remain a form of entertainment, not a financial strategy or coping mechanism.

If you are unsure about your gambling habits, consider using our Self-Assessment Quiz available on our Responsible Gambling page.

5. EMPLOYEE TRAINING

All staff members at Lucky receive ongoing responsible gambling training. This ensures that they can identify potential signs of gambling harm, respond appropriately, and guide affected players toward professional support.

6. PROTECTING VULNERABLE GROUPS

• Age Verification: Gambling is strictly limited to players aged 18 years or older. We employ robust identity verification procedures to prevent underage access.
• Behavioral Monitoring: Player accounts are regularly monitored for signs of risky gambling behavior, including excessive play, chasing losses, or reversed withdrawals.
• Intervention: Where concerning patterns are detected, our team may reach out to discuss habits, provide educational resources, or suggest self-exclusion options.

7. RESPONSIBLE ADVERTISING

Lucky is committed to responsible marketing. Our promotions are transparent, never misleading, and are not targeted toward minors or vulnerable individuals.

8. SELF-ASSESSMENT TOOL

Players are encouraged to reflect on their gambling habits using a simple self-assessment:

1. Do you gamble more than you intend to?
2. Do you feel irritable when trying to cut down or stop gambling?
3. Have you tried to stop gambling but failed?
4. Do you gamble to escape stress or negative emotions?
5. Do you chase losses or gamble to recover lost money?
6. Has gambling affected your relationships or work?
7. Have you borrowed money or sold belongings to gamble?
8. Do you feel guilt or regret after gambling?

Interpreting Results:

• 0–2 Yes: Gambling appears under control. Continue responsible play.
• 3–5 Yes: You may be at risk; consider self-exclusion or professional advice.
• 6+ Yes: Gambling behavior may indicate addiction. Seek professional support immediately.

Note: This assessment is not a medical diagnosis. Only a licensed professional can determine gambling addiction.

9. SUPPORT RESOURCES

We encourage players to access the following services for additional guidance and support:

• Gambling Therapy – www.gamblingtherapy.org
  Global multilingual support and live chat assistance.
• GamCare – www.gamcare.org.uk
  Helpline and practical advice for responsible gambling.
• Gamblers Anonymous – www.gamblersanonymous.org
  Peer support groups worldwide.
• BetBlocker – www.betblocker.org
  Free software to restrict access to gambling websites and apps.

10. MONITORING AND INTERVENTION

Our system monitors player behavior for early signs of problem gambling, such as:

• Excessive spending or prolonged play sessions
• Repeatedly chasing losses
• Frequent reversal of withdrawals

When concerning patterns are detected, our team may:

• Contact the player to discuss gambling habits
• Share educational resources
• Recommend self-exclusion or other support tools

11. CONTACT AND SUPPORT

For responsible gambling tools, limits, or self-exclusion requests, players should contact [email protected]

We are committed to providing guidance, resources, and tools to promote responsible play while maintaining compliance with Anjouan regulations.